Can
I ship my order to an International destination?
We currently deliver to CANADA, via UPS Ground (5-6 day) delivery.
Balloondealer.com is not liable for International duties and taxes requested or
collected at time of delivery. Different Provinces in Canada require these
fees when receiving packages shipped using UPS. Please inquire with your local
UPS
carrier as to the regulations in your area when receiving packages from
the US to determine what if any charges will apply.
Do you ship to PO, APO and FPO Boxes?
We currently deliver to US Post Office boxes, APO, and FPO boxes via United States Postal Service Priority Mail. Shipping charges will be the same as
the standard ground freight charges that appear on the order form.
Delivery normally takes 10-25 working days to arrive.
What methods of shipping are available?
Standard Ground shipping defaults to FedEx Ground Service or US Postal
Service Priority Mail if shipping to a PO Box or APO/FPO address, unless
you request an Express Shipping method below for your order.
Standard Shipping Exceptions:
Orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, US Post Office Boxes, APO and
FPO addresses will be sent via United States Postal Service Priority Mail,
and are being delivered within 15 business days. You may select FedEx
2nd Day Air to Alaska/Hawaii ONLY as a premium shipping option, which will
add $9.00 to the freight charges. The rates are published below.
How much will it cost to ship my order?
Our shipping fees are calculated automatically for FedEx Ground Shipping
and will be displayed when you proceed to the check out page. Other
Shipping Rates will be adjusted depending on your delivery needs.
Our current shipping rates are:
How will I know when my order was shipped?
An automatic FedEx shipping confirmation will be emailed to you when your order ships, including the appropriate order tracking numbers,
anticipated delivery date and a link so that you may track your package directly through www.fedex.com.
How can I track my order?
You may track your order using the provided tracking numbers in your
confirmation email through the UPS web site,
or
USPS web site
Who can I contact if the carrier cannot trace my order?
Customer Service: 1-800-796-0997 North America
International Customer Service: 1-770-476-3001 (-5:00GP)
Hours: 9:00am - 8:00pm EST (Monday - Saturday), Click the Icon below to talk to a Live Operator or email customer service at: customerservice@balloondealer.com
Will my order be shipped complete?
Orders will be shipped complete unless an item in your order is on out of
stock. You will be immediately notified of the item, and given a choice of shipping incomplete or waiting to ship complete. All will be verified before proceeding with shipping of your order. If your order requires multiple cartons, your order will be shipped at the same time.
